FAQs

For a secure and seamless payment process, we utilize Shopify Payments powered by Shopify. Your transaction is safeguarded, ensuring your peace of mind.

To redeem a discount code, simply input it in the "Discount Code" field during the checkout process. Make sure it is entered correctly before completing your purchase, as applying it afterward may not be feasible.

Absolutely! Once your order is dispatched, you will receive tracking information via email. This allows you to follow your order until it arrives at your location. Track Your Order

For any questions about your order, our dedicated customer support team is here to help. Please contact us at Support@XRBikes.shop. Make sure to include your email address and order number for a faster response.

For any modifications or cancellations to your order, please contact Customer Service at Support@XRBikes.shop. We will make every effort to accommodate your request. Please be aware that cancellations may not be possible once an item has been shipped. For further details, please review our Refund and Return Policy.

If you experience any delays or problems with receiving your order, please check with the carrier first to confirm the delivery address. Additionally, providing your phone number can help facilitate a claim with the carrier to locate your package, generally within a week.

Once your return is approved, monitor the return tracking number. After the item is received at our facility, we will process your refund promptly within 2-3 business days.

For products that require assembly, instructions are provided within the product packaging. If you need further assistance, please reach out to our customer service at Support@XRBikes.shop, where we can send you online instructions for your item.